We are seeking a Fiber Change Management Analyst to support our client’s Fiber’s Network Operations by coordinating and managing maintenance events that minimize customer impact and ensure timely service restoration. This is a high-visibility, detail-driven role that serves as a critical communication and coordination hub between internal teams, vendors, and customers. This is a remote position, but you must be based in the South Florida area. Night Shift, 10pm-8am, 4 days on/3 days off with some weekend work to be expected. First 2 weeks of work will be in office for orientation working 8am-5pm Monday –Friday. Key Responsibilities
Coordinate and manage internal and vendor-led fiber maintenance events
Review and assess Methods of Procedure (MOPs) for accuracy and risk
Approve maintenance events and validate execution readiness
Perform circuit impact research, assessment, and validation
Identify and resolve conflicts between internal, external maintenance, and network outages
Schedule and coordinate maintenance activities across internal teams, vendors, and customers
Research customer data to ensure accurate and timely notifications
Deliver proactive customer communications and maintenance notifications
Support the Change Management (CM) support line by logging maintenance progress and assisting technicians remotely
Diagnose, troubleshoot, and clear alarms reported through NMS event logs related to change activity
Serve as the primary point of contact for Change Management service assurance inquiries
Participate in record validation and data integrity projects
Experience & Requirements
3–5 years of telecommunications experience required
Hands-on working knowledge of:
SONET
IP protocols and routing
Layer 2 switching
WDM and Dark Fiber services
OTDR testing
Experience with NMS alarm monitoring
Working knowledge of circuit inventory systems (e.G., OSP Insight, Netcracker)
NOC or Network Operations experience strongly preferred
Proficiency with Microsoft Office products
Key Skills
Strong analytical and troubleshooting capabilities
Exceptional attention to detail and documentation accuracy
Ability to multitask and prioritize in a fast-paced environment
Excellent organizational and time-management skills
Sound judgment and decision-making under pressure
Clear, professional communication skills
Customer-first mindset with a commitment to service excellence
Collaborative, cross-functional team player with a positive attitude
What Will Catch Our Eye
Experience supporting large-scale service provider networks, comfort owning overnight maintenance coordination, and the ability to calmly manage competing priorities while protecting customer uptime. Familiarity with complex fiber environments, proactive communication habits, and a true “customer advocate”mindset will set you apart.
TekCom Resources is an equal opportunity employer
*** Candidates must have current eligibility to work compliantly in the USA, unfortunately no visa sponsorships, transfers, OPT's or C2C can be considered at this time for this opportunity. ***
Benefits: Employees (and their families) have a choice of plans to purchase and enroll, including medical/vision, minimum essential coverage and/or dental. Employees can enroll in our company’s 401k plan after meeting the enrollment criteria.
TekCom Resources, Inc. is proud to be an Equal Opportunity Employer and values diversity. All employment is decided based on qualifications, merit and business need. In keeping with this commitment, we will take steps to assure that people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact: Recruiters@TekComResources.com. We are compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.
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