Fiber Service Assurance Analyst (Fiber NOC Technician/Engineer) - East Coast

Various, NY

Posted: 05/22/2023 Job Number: 16199582 Pay Rate: $32-$35/hr Doe

Job Description

Job Title: Fiber Service Assurance Analyst (Fiber NOC Technician/Engineer)
Are you tired of the 7x24x 365 grind of a Fiber NOC and have 3-5 years of experience? Then this role is for you. It s Monday through Friday days conducting root cause analysis on reported service affecting events on our client s Fiber network.

Rochester, NY, Melville, NY, Miami, FL, Chicago, IL, Westborough MA, Manchester NH
Hybrid: 3 days in local office with some additional flexibility

We are seeking a highly skilled and motivated Fiber Service Assurance Analyst (Fiber NOC Technician/Engineer) to join our client s team. As a Fiber Service Assurance Analyst, you will be responsible for conducting root cause analysis on reported service affecting events on our client s Fiber network, providing detailed written Trouble Resolution, Reports to our client s Fiber customers, and performing comprehensive reviews of customer and network systems to identify and repair chronic issues. This position requires a solid understanding of network technologies and communications protocols, along with excellent communication skills and attention to detail.

Thoroughly investigate and analyze Our Client s Fiber infrastructure to determine the root cause of service impairments.
Provide detailed written root cause analysis reports to our client s fiber customers, ensuring clear and concise communication of findings and recommended solutions.
Conduct a comprehensive review of customer and network systems to identify and repair chronic issues, implementing corrective measures to enhance network performance and reliability.
Plan, validate, and execute corrective measures on Our Client s Fiber Optical and Data networks, ensuring minimal impact to customer operations.
Collaborate cross-departmentally within our client s fiber to achieve targeted service levels and support customer operations effectively.
Analyze trouble ticket details to assure correct procedural and technical troubleshooting initiatives are met, ensuring efficient resolution of service issues.
Attend and represent the Service Assurance team in customer-facing meetings, providing expert insights and updates on service-related matters.
Develop and provide training modules on new technologies and platforms launched by engineering, keeping the team up to date with the latest advancements.

Key What will catch our eye:
3-5+ years of experience in the telecommunications industry, with a focus on fiber-optic networks and service assurance.
Solid understanding of network technologies and communications protocols, including experience with Ciena, Cisco, Juniper, MRV, Infinera, and ADVA platforms.
Excellent written and verbal communication skills, with the ability to effectively convey complex technical information to both technical and non-technical stakeholders.

Key Terms:
Telecom, Fiber, broadband, ISP, Network Engineering,, OSI Layers 1, 2 & 3, troubleshooting Root cause analysis, Ciena, Cisco, Juniper, MRV, Infinera, ADVA platforms. WAN traffic balancing design (BGP), VLANs, trunks, T, #hiring, @tekcomresources

Employees (and their families) have a choice of plans to purchase and enroll, including medical/vision, minimum essential coverage and/or dental. Employees can enroll in our company s 401k plan after meeting the enrollment criteria.

What We Do
TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees, and project services to businesses.
Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations, and maintenance.

Technologies we support:
Wireless: 4G, 5G, LTE, iDAS/oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations)
Wireline: Broadband, Fiber, Outside Plant (OSP), CATV, switching (MSC, CO), transport and provisioning

About us
Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting.
TekCom Resources, Inc. Has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.

As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.

TekCom Resources, Inc. Is a WBENC Certified Women s Business Enterprise.

TekCom Resources, Inc. Is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need. In keeping with this commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact: USAllRecruiters@TekComResources.Com. We are compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.
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