Fiber Billing Help Desk Analyst - billing call center experience

Westborough or Westford, MA

Posted: 04/18/2024 Job Number: 16442372 Pay Rate: $30/hr

Job Description

Fiber Billing Help Desk Analyst - billing call center experience Location: Westborough, MA, Westford, MA, Warrington, PA or Charlotte, NC (On-site 4 days/week, WFH Fridays) Role:
TekCom Resources, Inc is currently recruiting a Fiber Billing Help Desk Specialist
We are looking for candidates with billing call center experience, candidates with ticketing system experience, candidates that have experience with mostly inbound calls and emails. Some outbound calls are required as well. The volume is around 10-15 calls/emails per day. ServiceNow is the ticketing platform and desired, along with Oracle.
This role provides exceptional customer service by resolving billing inquiries and issues for Crown Castle's Fiber customers. You'll use your communication and problem-solving skills to handle inbound calls and emails, research solutions, and collaborate with internal teams to ensure customer satisfaction.
Responsibilities:
  • Professionally handle customer inquiries via phone and email.
  • Research and resolve billing issues using online applications and legacy systems.
  • Maintain accurate customer contact databases.
  • Assist with collections efforts.
  • Adhere to company policies and procedures.
  • Participate in coaching and provide/receive feedback.
  • Complete assigned projects

What will catch our eye:
  • 1-2 years customer service experience (call center preferred)
  • 3-5 years collections experience (high-tech preferred)
  • Experience using multi-company accounting software (Oracle & ServiceNow preferred)
  • College degree preferred (Accounting, Business, or equivalent experience)
  • Proficient in Microsoft Office 2010 suite

Key Terms:
Fiber Billing, Help Desk Analyst, billing call center, Finance Accounting, ServiceNow, ticketing system #tekcomjobs

*** Candidates must have current eligibility to work compliantly in the USA, unfortunately no visa sponsorships, transfers, OPT's or C2C can be considered at this time for this opportunity. ***


Benefits:
Employees (and their families) have a choice of plans to purchase and enroll, including medical/vision, minimum essential coverage and/or dental. Employees can enroll in our company s 401k plan after meeting the enrollment criteria.

What We Do:
TekCom Resources is a full-service national recruiting firm specializing in providing telecommunications and network infrastructure contractors, employees and project services to businesses.
Our specialization includes telecom network & infrastructure staffing deployments including planning, analysis, design, implementation, operations and maintenance.

Technologies We support:
Wireless: 4G, 5G, LTE, iDAS/oDAS, Small Cell, VoLTE, IOT, Microwave, NOC, BTS (Base stations)
Wireline: Broadband, Fiber, Outside Plant (OSP), CATV, switching (MSC, CO), transport and provisioning

About Us:
Formed by industry veterans in 2005, TekCom Resources is a full-service national recruiting firm specializing in telecommunications and network infrastructure contracting and recruiting.

TekCom Resources, Inc. Has extensive experience supporting clients in building successful teams for high-profile projects with tight timelines and budgets. Our vast network of industry contacts allows us to find the best talent. Along with our recruiting experience, our staff takes a hands-on approach in assisting hiring managers to achieve their goals and objectives.

Mission:
As technical staffing experts, we are passionate and driven to provide top-notch talent to help our clients achieve their goals. We are also committed to assisting job seekers in finding the job and career path they have always wanted.

Diversity:
TekCom Resources, Inc. Is a WBENC Certified Women s Business Enterprise.
TekCom Resources, Inc. Is proud to be an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. In keeping with this commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact: USAllRecruiters@TekComResources.Com. We are compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.
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